Employee complaints are serious. They have the potential to seriously damage workplace relations and your company’s reputation. As an employer, you have a due diligence obligation to respond effectively.

You can protect your organization by engaging professionals who have the skill and experience to carry out a fair, thorough, and unbiased investigation. MMHRC Inc. investigation methodology adheres to the principals of natural justice and we make every effort to minimize disruption to your workplace. Our investigation reports provide you with comprehensive, fact-based information and analysis, enabling you to move forward with confidence.

We have established ongoing working relationships with federal employers, who routinely call upon us for investigation services throughout Canada.

Federal employers may access our services via the Public Services and Procurement Canada National Master Standing Offer for investigative services. We work throughout Canada in both official languages.

Issues may arise within a particular section of your organization, but the source of discord may be difficult to pinpoint. Generalized conflict, a high number of grievances, excessive absenteeism and/or high turnover are all indicators that some sort of employer intervention is required. In these circumstances, however, an investigation would not be the most effective response.

You need to know the root cause(s) of the discord. Your employees will more willingly disclose sensitive information to a person who is not part of your organization. We will gather information about organizational culture, formal and informal communication processes, workplace conduct and interpersonal relations to identify any factors which may be contributing to organizational dysfunction.

We tailor our methodology to fit the situation. One-on-one interviews can uncover a wealth of information. We may also use electronic surveys and/or hold focus groups to gather information, depending on the scope of the project.

Workplace conflict can be complex and varied. Each person brings a unique set of values and needs to the issues at stake. Mediation can repair fractured workplace relationships and foster productivity. Mediation is confidential, timely, cost-effective and, typically, far less disruptive to the workplace than an investigation.

If the parties genuinely want to work toward resolution, we can use our mediation skills to help them reach agreement and get back on track. If requested, we can offer several options for designing remedial actions.

Harassment Awareness

We offer half-day and full-day workshops designed with a high degree of interactivity to stimulate thought and discussion. The overall goal is to increase self-awareness, allowing employees to understand how their behaviour can impact their co-workers. Delivery can be customized to fit the unique aspects of your workplace.

Introducing a New Anti-Harassment or Anti-Bullying Policy

This workshop can be delivered in a half-day or less. It is designed to inform your employees about your new policy and reinforce their understanding of their rights and responsibilities under that policy. This session can be delivered in tandem with Harassment Awareness for double the training impact.

Investigating Harassment Complaints

This is a five-day course, designed by an accredited adult educator, which covers every aspect of workplace investigation. Learning modules cover relevant legislation, investigation process and logistics, qualitative interviewing, assessing interviewee credibility, report writing, remedial and disciplinary measures.

We provide in-house investigators with expert advice relating to best practices and managing the investigation process. Predictably, unexpected challenges will arise.  Knowing there is a resource to call upon provides internal investigators with a safety net. Upon conclusion of the investigation, we can review your reports to ensure the content is appropriate and defensible.

We will review and amend your human resource management policies and practices to ensure that your organization is in full compliance with human rights, employment and workplace safety legislation.